CLIENT RIGHTS

 A client has the following rights.  

 1. A client has the right to be informed in advance about the care to be furnished, the plan of  care, expected outcomes, barriers to treatment, and any changes in the care to be  furnished. The agency must ensure that written informed consent specifying the type of  care and services that may be provided by the agency has been obtained for every client,  either from the client or their legal representative. The client or the legal representative  must sign or mark the consent form.   

2. A client has the right to participate in planning the care or treatment and in planning a  change in the care or treatment.   A. An agency must advise or consult with the client or legal representative in advance of  any change in the care or treatment.  B. A client has the right to refuse care and services.   C. A client has the right to be informed, before care is initiated, of the extent to which  payment may be expected from the client, a third-party payer, and any other source of  funding known to the agency.  

 3. A client has the right to have assistance in understanding and exercising the client’s  rights. The agency must maintain documentation showing that it has complied with the  requirements of this paragraph and that the client demonstrates understanding of the  client’s rights.  

 4. A client has the right to exercise rights as a client of the agency. 

 5. A client has the right to have the client’s person and property treated with consideration,  respect, and full recognition of the client’s individuality and personal needs.   

6. A client has the right to be free from abuse, neglect, and exploitation by an agency  employee, volunteer, or contractor.  

7. A client has the right to confidential treatment of the client’s personal and medical  records.   

8. A client has the right to voice grievances regarding treatment or care that is or fails to be  furnished, or regarding the lack of respect for property by anyone who is furnishing  services on behalf of the agency and must not be subjected to discrimination or reprisal  for doing so.   

In the case of a client judged incompetent, the rights of the client are exercised by the person  appointed by law to act on the clients behalf.   In the case of a client who has not been judged incompetent, any legal representative may  exercise the client’s rights to the extent permitted by law.   

Our team provides safety assessments and fall prevention strategies to help seniors stay safe and independent in their homes.